Thank you for your recent purchase of a Emma sleep system. With your
selection, you join millions of people around the world who believe that a superior
sleep system makes a difference in the quality of sleep.
多谢阁下选购艾玛乐眠Emma 产品。跟全球深信优质寝具能提升睡眠品质的顾客一样,
您将享有艾玛乐眠带来的顶级睡眠享受。
10年弹簧结构质保服务
All Emma mattresses and box springs are covered by a 10-year limited warranty. This warranty only covers product defects of a structural and manufacturing nature. Warranty period starts on the delivery date of the product. During the first two years of the warranty period, Emma will, at its discretion, repair or replace a defective product for free. From the third to the tenth year, a repair or replacement fee will be charged, at the number of years of ownership times one tenth of the prevailing official retail price. Under the warranty period, transportation cost for delivering the replacement will be borne by the customer. In case an identical model or material is not available, Emma reserves the right to substitute a comparable model or material, and the price difference shall be borne by the customer.
所有艾玛乐眠Emma 弹簧床垫及弹筑床架均享有10年期内弹簧结构质保服务。10年质保期将由 送货日期起计算,首2年内艾玛乐眠Emma 将酌情提供免费的产品维修或更换,由第3年首日至第10年,所有维修或更换服务将收取「产品届时售价一成,乘以已购买年期」作为更换费用。唯质保期内,顾客需缴付更换产品的运输费用。
如相同型号产品或物料缺货,艾玛乐眠Emma 有权以相近的型号或物料取代,售价差额将由顾客承担:
This warranty does not apply to and excludes
本质保服务不包括以下各项
This warranty does not apply to and excludes
Firmness preference of the product.
Normal body impression(s) of 38 mm (~1.5") or less.
A product that is soiled, burnt, stained or has received obvious abuse or improper care, such as sitting on the product's edges, folding, bending, standing or jumping on the product.
Cover (fabric), bent borders / grid wires.
Mattress handles. The handles are designed for positioning the mattress only. Never use the handles to support the weight of the mattress.
A mattress not used with a proper foundation. Examples of an improper foundation include net or slat type bed frame, a foundation of a different size, and a foundation that provides inadequate support to the mattress etc.
Adjustable bed.
Transportation, inspection, or removal costs of the product.
Claims made outside China. (Products used outside of mainland China.)
On-line registration is not completed or the warranty card & a copy of invoice have not been returned to Emma.
个人对床垫软硬程度的喜好。
床垫绵层正常压缩,而压缩少于38mm(约1.5英寸)
产品经弄污、燃烧、染色、人为损坏或保养不当,包括坐在床缘上、折叠、扭 曲床垫或在床垫上跳跃等。
表面布料、床侧定型钢丝。
床垫边缘手挽。部分床垫两旁装有调整床垫位貴用途的手挽。手挽设计不能负重,切勿以手挽搬运或翻调床垫。
床垫因选用承托力欠佳的床架(如网底床架、「排骨」床架),或床架尺码不 符而引致的损耗。
电动按摩床。
质保服务相关的运输、检查及搬运费用。
中国地区以外的质保申请。(产品在中国大陆地区以外使用。)
没有完成网上登记或质保卡没有连同发票副本寄回。